Refunds & Exchanges

 

Further to your Statutory Rights;

Should you change your mind, we will gladly provide an exchange, store credit or refund providing the following conditions are met:

 

• 1.       The item with the original receipt is returned within 14 days of purchase;
• 2.       The item is in original condition as purchased, including all packaging manuals and accessories.
•  

We will gladly provide an exchange or store credit after 14 days provided the following conditions are met:

 

• 1.       The original receipt is presented;
• 2.       The item is in original condition as purchased, including all packaging manuals and accessories.

 

 

Clearance/Discontinued Items

 

We do not refund, exchange or provide store credits for items reduced to clear. Please choose carefully.

 

Lay By

 

In the event you decide to cancel your layby, a 20% cancellation fee of the original value will apply.

 

Repairs & Spares

 

We will repair your product free of charge if it displays a manufacturing fault within 12 months of the original purchase date. Repairs due to non manufacturing faults are chargeable.

 

 

If you believe an item is faulty, please return the item to your nearest Baby Bunting store complete with instruction manuals and all accessories. We may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.

 

If the product has been assessed and is not faulty or has been damaged due to inappropriate use, Baby Bunting has the right to refuse a refund or exchange.

 

 

Without proof of purchase

 

Baby Bunting reserves the right not to offer a refund or exchange for items returned without proof of purchase. However Baby Bunting will always refer you to the manufacturer’s customer hotline for assistance with operating difficulties or product repairs.

 

 

 

Baby Bunting reserves the right to:

 

Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.

 

Refuse a refund or exchange if the product has been damaged due to inappropriate use.

 

Refuse a refund for free or bonus items.

 

Re-calculate the refund value of items that were purchased as part of a value package offer.