Terms and Conditions – Booking Services
Cancellation: If you need to cancel an appointment, please do so at least 24 hours before your scheduled appointment time.
Road safety laws: You acknowledge that the information that you have provided about the age of the child who will use the car seat to be installed is correct. Among other things, the Australian road safety rules specify age limits that regulate the use of car seats by children. Use of the incorrect car seat by children, can result in parents or carers receiving penalties under relevant state road safety legislation. Baby Bunting Pty Ltd and its employees, officers and agents accept no liability for any claim, loss, damage, cost or expense that you may incur as a result of children using a car seat that cannot lawfully be used by that child under Australian road safety laws.
Our principles of car seat installation: Baby Bunting believes that young children should be in rearward facing car seats for as long as possible. We will not put a child in a forward facing car seat until they are at least 12 months and have reached the first forward-facing height marker of their seat. (This is to be measured without any inserts in the car seat.) If the car seat has extended rear-facing mode, we recommend the car seat be in rear-facing mode until the child has reached the highest rear-facing height marker (at this level, the child will usually be around 24 to 30 months old). We believe this is the best and safest way for children to travel in seats.
Please arrive early: To ensure we can provide you and every customer with great customer service we request you arrive 15 minutes prior to your appointment. If you are delayed and have not arrived by your scheduled appointment time, our car seat installer may not be able to carry out your installation. While we will try and accommodate you, due to demand, the next available installation appointment may not be on the same day.
Extreme weather: Most car seat installations occur in car parks adjacent to Baby Bunting stores. For the safety of customers, their children and our Team Members, Baby Bunting has extreme weather guidelines that apply to car seat installation services. In the event of extreme heat or cold, storms or other inclement weather which may make installing a car seat unsafe, your appointment may be postponed by Baby Bunting to a later time. As far as practicable, Baby Bunting will attempt to contact you in advance of your scheduled appointment if the extreme weather guidelines applies. If your appointment needs to be rescheduled, Baby Bunting will try and reschedule it to the next available appointment time.
Always follow the manufacturer’s instructions: Proper installation of car seats is only one part of ensuring that car seats operate optimally. You should always use car seats in accordance with the manufacturer’s instructions and regularly check the car seat to ensure that it continues to be firmly installed.
Other terms and conditions: Where you pay for the service online, please also refer to Terms and Conditions for goods sold by Baby Bunting Pty Ltd from babybunting.com.au