We love to chat!

 

If you 've got any questions, or just want to chat about all things baby, feel free to reach out. We 're here Monday to Friday from 9 am till 5 pm, and you can drop us an email 24/7 and we 'll get back to you as soon as we can.

If you want to contact a specific store, you can find it's contact details on our Find Store section.

We're happy to answer any questions you might have about anything and everything baby-related.

Get in touch via the form below and we'll get back to you as soon as we can.

Frequently Asked Questions

For more, please visit this page

  • Click and Collect

    Q. How long does it take for a click and collect order to be ready for collection?

    A. Click & Collect orders are usually ready for collection within 24-48 hours of placing your order. However, you are welcome to contact the nominated store directly to confirm availability and to see if they can prepare your order earlier.

    Q. I want to change the store location for my click and collect order. How can I do that?

    A. Please contact us at [email protected] or on 1300 422 292 to assist you further.

    Q. How will I know when my order is available to collect?

    A. Once your order is ready for collection in store, you will receive a ‘Ready for Collection’ email or SMS if selected.

    Q. I have submitted click and collect order for a while now. When can I pick up?

    A. You would have received Ready for Collection Notification from the store to collect the goods. If this is not the case, please contact the store directly where your order has been placed. Please see the store contact details here or contact us.

    Q. Which Baby Bunting stores offer a Click & Collect service?

    A. Pick Up is available from any one of our Baby Bunting stores across Australia. Availability of stock is displayed on the product & checkout pages.

    Q. How much does the Click & Collect service cost?

    A. Pick up from any one of our Baby Bunting stores is absolutely free.

    Q. What will I need to bring to the store to be able to collect my order?

    A. To collect your Click & Collect order, you will need to take your ‘Ready for Collection’ email along with photo identification (current Australian Drivers License, Australian Passport or Keypass) to your nominated store.

    Q. I want to cancel my click and collect order that I have not collected. How do I get the refund?

    A. Please contact us at [email protected] or on 1300 422 292 to assist you further.

    Q. Can I have someone collect goods on my behalf?

    A. You can nominate someone to collect the order on your behalf. In order to collect the goods they will be required to bring along a copy of the ‘Ready for Collection’ email along with photo identification (current Australian Drivers License, Australian Passport or Keypass).

    Q. I did not nominate someone to collect goods on my behalf. I want to nominate now. What should I do?

    A. The purchaser can forward "Awaiting Collection" email to their nominated representative; Representative also needs to take along photo ID (current driver's license / Australian Passport) to pick up the order.

    Q. How long are orders kept for collection?

    A. Once you receive Ready for Collection Notification - from that point of time, the order needs to be collected within 7 days.

    Q. Why is this item not available for click and collect at my preferred store?

    A. Please contact us at [email protected] or on 1300 422 292 to assist you further.

    Q. Is Click & Collect available on Boxing Day or during Storktake Catalogue sales?

    A. During major sales events (such as Boxing Day or Storktake sales) Click & Collect may be temporarily unavailable.
  • Delivery

    Q. Do you deliver overseas?

    A. We do not deliver to addresses outside of Australia at this time. If you have friends or family in Australia, you may wish to send the goods to them; so that they can arrange postage to you.

    Q. What is the delivery cost for online purchase?

    A. All purchases except furniture and gliders would incur flat rate of $9.00 Australia wide (Exception - some remote locations are excluded for delivery). Please see our Delivery Policy section.

    Q. What is the delivery cost for furniture items?

    A. The delivery charge will be applied according to the total weight of your delivery and calculated at the checkout.

    Q. Do you deliver to PO box, locked bag or parcel locker?

    A. Baby Bunting will not deliver to a PO Box, locked bag or parcel locker. We require a physical street address to delivery your goods.

    Q. What happens if I am not available to receive the delivery?

    A. On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, your Goods will be taken to a local depot or post office and a calling card containing the relevant contact details will be left at the delivery address.

    Q. Can I request for Authority to Leave / Safe Drop goods at the delivery address?

    A. On delivery you may be required to sign a proof of delivery document. We do not encourage Authority to Leave / Safe Drop goods as in the event of goods lost / misplaced, Baby Bunting is not liable for any claim.

    Q. I need to redirect my delivery to alternate address (Post Sale). What should I do?

    A. If you require Goods that you have ordered to be re-directed to an address which is not the original Order address Baby Bunting may charge you a reasonable fee for doing this. Please contact us to assist you further.

    Q. Do you send Invoice with delivery?

    A. We don't send the invoice with the delivery. However, the receiver will get the packing slip with the order which only shows the product description and quantity received (no value).

    Q. I have submitted my order just then. When will I receive it? (Online Delivery)

    A. Once an order is submitted, it can take up to 2 business days before it is shipped. Once dispatched, you will receive email with tracking details. Please then, check our Delivery page for expected delivery time frames.

    Q. It has been a while that I have submitted my order online. When will I receive it?

    A. Once the order is shipped, you get emailed with tracking details. Please check your email. Alternatively, please contact us.
  • Gift Cards & eVouchers

    Q. What is the minimum and maximum limit for purchasing eVoucher / Gift Card Online?

    A. Baby Bunting Gift cards or eVouchers (multiple cards) can be purchased online in any denomination from $20 (minimum) to $200 (maximum).


    Q. What is the minimum and maximum limit for purchasing Gift Card in Store?

    A. Baby Bunting Gift cards (multiple cards) can be purchased at store in any denomination from $20 (minimum) to $200 (maximum).

    Q. Can I use my eVoucher / Gift Card online and in store?

    A. Yes, you can use your eVoucher / Gift Card to re-deem, both Online and in Store.

    Q. Can my Gift Card be redeemed for cash?

    A. Gift Cards are redeemable for merchandise only and are not redeemable for cash.

    Q. I have not received my eVoucher.

    A. Please contact us at [email protected] or on 1300 422 292 to assist you further.

    Q. Can I purchase eVoucher and Gift card online?

    A. Gift cards and eVouchers can be bought online. Please click here for more information.

    Q. What is the expiry date for eVoucher / Gift Card?

    A. Baby Bunting Gift Cards are valid for a period of 3 years form the date of issue or when no amount remains on the card. Gift Cards must be redeemed in full within the validity period; any unused balance will not be refunded or credited on expiry.

    Q. How do I redeem my gift card for online purchase?

    A. To redeem your Gift Card, please enter the Gift Card number at the Shopping Cart page, on the bottom right, in the box marked "Gift Cards"; then click on “APPLY”; this will process the payment; then click on “Proceed to Checkout” and complete your shipping details.

    Q. I am entering eVoucher / Gift Card number in coupon code on the website but it is showing error. How do I process my order?

    A. To process your order, please progress to the payment screen; as eVoucher and gift card numbers should be entered as a payment method, not as coupon code. Please enter eVoucher/Gift card number at Shopping Cart Page, on bottom right, in the box marked "Gift Cards"; then click on "APPLY". This will process the payment.

    Q. How can I check my gift card balance?

    A. To obtain a Gift card or eVoucher balance online, please contact us.
  • Gift Registry
  • Layby

    Q. Is layby available for online purchase?

    A. Currently, layby is not available for online purchase.

    Q. What is the maximum duration for layby to be finalised?

    A. We offer layby in stores holding the goods for up to 12 weeks (3 months).

    Q. Do you offer layby on sale items?

    A. Our layby service is available on any purchase and includes sale items (unless exclusions apply).

    Q. Can I pay for layby over the phone in Store?

    A. Yes, you can pay for your layby to the Store, over the phone.

  • Online Store

    Q. I would like to know about future promotions and sales. How can I receive the information?

    A. Please subscribe to our Newsletters to enable you to receive our specials and information on newly released products.

    Q. Which Payment Methods are available for online purchase?

    A. You can pay using Credit Card (Visa, Master, AMEX), PayPal, Afterpay and zipPAY and zipMoney for online purchases.

    Q. Do you know if a particular item will be on special / sale?

    A. We are unable to advise which products will be in future sales and catalogues. In addition to weekly specials, our catalogue sales usually run every second month and are nationwide promotions. To keep up to date on any upcoming sales, we recommend signing up for our newsletter.


    Q. Can I use my VIP card for online purchase?

    A. At this point of time the Baby Bunting VIP Card is for in-store use only, it does not apply to online purchases.

    Q. I am having trouble placing order on the website. Can you please help?

    A. Please try processing out on a different device (phone/tablet/PC), browser (Chrome/Safari) or try clearing your cache and cookies on your browser. If issue persists, please contact us on 1300 422 292 to assist you further.


    Q. Is the price of the item on website including GST?

    A. The price on our website reflects the price of the goods including GST.

  • Orders

    Q. I have received wrong item on my order. This is not what I ordered.

    A. You can return incorrect item to your nearest Baby Bunting Store - see our Return Policy here; or contact us for further assistance.

    Q. I need copy of my tax invoice (Online purchase).

    A. You would have received email of order confirmation when you placed the order. Please contact us to get copy of your tax invoice.

    Q. I need copy of my receipt (Store purchase)

    A. You can contact your store directly to get the copy of receipt emailed. Alternatively, please contact us to get copy of your store purchase receipt.

    Q. What is the status of my online order?

    A. Log in to your online account to track the status of your order. Alternatively, please contact us to assist you further.

    Q. I have been charged but no order confirmation has come through. What is the status of my order?

    A. Please contact us to assist you further.

    Q. I would like to add / make changes to my existing order placed online. How can this be edited?

    A. Once an order is submitted, no changes can be made to the order.

    Q. I would like to cancel my order submitted Online for delivery just then.

    A. We need to determine the status of your order to process cancellation. Please call us on 1300 422 292 to assist you further.

    Q. I would like delivery address to be changed on my order. How can this be fixed?

    A. We need to determine the status of your order to see if the delivery address can be updated on your submitted order. Please call us on 1300 422 292 to assist you further.
  • Refunds & Exchanges

    Q. How do I return an item purchased in store?

    A. We are happy to accept returns, provided the goods are in their original condition, with new packaging and have not been used or assembled. You may return the goods for a refund (within 14 days of receiving your order), exchange or credit note at your nearest Baby Bunting store with the receipt; as your proof of purchase.

    Q. How do I return an online purchase (Delivery or Click and Collect)?

    A. We are happy to accept returns, provided the goods are in their original condition, with new packaging and have not been used or assembled. You may return the goods for a refund (within 14 days of receiving your order), exchange or credit note at your nearest Baby Bunting store with a copy of your order; as your proof of purchase.

    Q. I am not near to any store. How do I return an online purchase (Delivery)?

    A. We are happy to accept returns, provided the goods are in their original condition, with new packaging and have not been used or assembled. You may return the goods for a refund (within 14 days of receiving your order). Please see the Return policy here.

    Q. Which item(s) cannot be returned and refunded?

    A. We do not accept return or provide refund for item(s) that are discontinued, were reduced to clear and are Gift Card.

    Q. How is the refund paid?

    A. Any refunds will be provided via the payment method used for the initial transaction.
X
Cookies help us improve your website experience. By using our website, you agree to our use of cookies.
Confirm