Short version: Breast pump just out of warranty. Medela told me to purchase a new breastpump for $150 as my pump was “irreparable” on their assessment of it. Husband was able to fix a simple broken fuse for $10 and pump now works perfectly!
Long version: I purchased my Medela swing maxi breast pump in July 2015 despite not using it until December 2015. It was only used a few times as I was able to successfully breastfeed on demand, it was then put away, and pulled out again in January 2017 after the birth of my second baby. I used it just twice before it completely stopped working. It was just outside of their two year warranty. I contacted Medela who asked me to pay out of my own money to send the pump in for assessment and potential repair from their technicians but that it was not under warranty despite the fact that it had only barely been used and was just out of warranty. I was then contacted by Medela who said that the pump had a “significant fault” and was unable to be repaired and that they would offer to send my old motor with a new motor that I had to purchase for $150.
My original motor arrived, and my husband thought he would see if he could repair it- he opened it up and saw it was a SIMPLE FUSE that has broken- he purchased a new one for $10 and repaired it... it now works perfectly and hasn’t skipped a beat several months after his repair. I then contacted Medela and informed them that the pump could have been repaired and that I didn’t need to buy a whole new pump- but they say that they don’t have the capacity to repair the pump and can only fix “suction issues” of which I didn’t have. The failed to mention that when I had to pay to send my pump in.
Steer clear of Medela. I would hate to think how many other people are being told their pump is irreparable when all it was is a simple broke fuse. They are ripping people off, effectively forcing them to purchase a new pump when their current pump is likely to be able to be repaired at a fraction of the price. Will never buy a Medela again after this experience and I’ve certainly been telling anyone who is looking for a breast pump to go an purchase a much more reliable Spectra instead.