Starting a family and raising children is an amazing (but at times daunting) experience, and we recognise that with the current COVID-19 pandemic you may have a number of extra concerns. We’re working very hard to ensure that we can do everything possible to support parents and parents-to-be.
We know that pregnant mums and parents of newborns rely on Baby Bunting to provide you with the essential items you need. We’re committed to continuing this service for Australian families and will be regularly updating the below information.
Shop online 24x7 with contactless delivery or contactless click & collect. All our stores remain open, with additional precautions now in place. Our Customer Care team and Helping Hand service is here to help 7 days a week.
Our Melbourne and NSW stores remain open to continue supporting you with all your essential maternity and baby needs, and providing you with the goods and services you need for the health and safety of you and your little ones.
For your convenience, we also offer a 3-hour Contactless Click & Collect service, where you can collect with confidence knowing that Baby Bunting remains open for you to access these necessary goods and services.
If you wish to shop online, you can also get all your essentials delivered to your door with our Home Delivery service at a flat rate of $9 (excluding big & bulky and some remote areas).
We’d like to reassure you that we’re still here to support you and your family during this time. You can read more about our safe ways to shop, as well as our in-store safety and hygiene measures, below.
We’re still open and taking additional steps to keep our team and you safe in-store. Learn more.
We’re still installing car seats and capsules to keep your little ones safe. Learn more.
Shop online 24x7 for contactless delivery. Learn more.
Shop online and enjoy free contactless pick up from your local store. Learn more.
Phone us and enjoy contactless pickup from your local store. Learn more.
Call your local store for setting up new and managing existing layby. Learn more.
Our personalised phone service for when you cannot get into our stores. Learn more.
Have a question or need to get in touch with our customer care team? Here are three easy ways:
Our Customer Care team is available 7 days a week from 9am to 5pm Australian Eastern Standard Time. Learn more.
Our stores remain open, however where possible we encourage you to consider other ways of shopping. You can shop online in the safety and comfort of your home. If you need to visit us in-store, please take note of the following:
Some of our store hours have changed. Please use our store locator to confirm the latest opening hours of your local store.
Our highest priority is the health and safety of our customers and team members, and providing a safe environment for everyone. Some of the things we’re actively doing include:
Our Baby Bunting team loves helping customers in any way we can. Unfortunately due to the safe distancing practices that we’re vigilantly maintaining in stores, for the time being we’re unable to assist you directly with demonstrations that require us to be closer than 1.5 meters from you.
As a precaution, we’ve also stopped taking car seats out to customers’ cars during this time. We have our accredited fitters in-store and we have our installation managers over the phone available to assist with any inquiries. We’re also now asking that parents no longer place their children in any display product. Our team will be happy to demonstrate and provide all the features and benefits of the products.
For your peace of mind and child’s safety, our child restraint installers Baby On Board can offer a contactless installation on all services.
The installing team will have sanitiser and wipes on-site and will ensure all door handles and the fitting area are clean. They will be wearing gloves and will conduct any demonstrations outside of the car whilst maintaining social distancing.
We request that customers are not in the car whilst the installer is working. No signature will be required at the completion of the installation.
Check to see when our next available car seat fitting appointment is at your local store by looking online at https://www.babybunting.com.au/car-seat-installation/bookings
Our delivery partners now all support contactless delivery – with parcels will no longer require a signature for delivery or collection. Someone will need to be present at the delivery address for this to occur otherwise standard delivery procedures apply.
Our existing free Click & Collect service is still available for online orders and can be collected from our stores. For customers who prefer not to enter our store, we’re now offering a free contactless Click & Collect service.
Once you place your order online, you’ll receive an email or SMS notification when your order is ready to collect.
Click & collect orders are generally ready to pickup in under three hours. Orders placed within three hours of closing time may be ready next business day.
If you prefer not to come into our stores, you can conveniently browse our website from home. Call ahead to your local store where one of our team members will happily prepare your order ready for Contactless collection.
We can take payment over the phone once we have validated your identity. A member of the team will call you on a valid mobile number to take payment.
Once payment is confirmed, you’ll be provided with an order number and you can now head to the store to collect your order.
If If you’re unable to visit us, please call your local store if you know the products you need and we will happily process the layby over the phone and email you a receipt.
You can also finalise the payment of your layby and arrange to pick it up at the back of the store where we can put the items into your car so that you do not need to enter the store.
Our personalised phone service For new and expectant parents, we now offer our Baby Bunting Helping Hand service. By registering your details through Baby Bunting Helping Hand, a member of our team will call you to discuss your needs and work with you to find a solution to get you what you need. Click here to find out more.
At Baby Bunting, we aim to support new and expectant parents in the early stages of parenthood by providing essential products, services, and advice to assist you with your parenting journey. Follow us on Instagram, like us on Facebook and keep up to date with our Baby Talk articles on our website, where friendly advice, tips, and tricks will be posted regularly to keep you in the know during this current climate, no matter what stage of parenthood you are at.
Our online store is open 24/7. You can find all your baby essentials at www.babybunting.com.au