Question 1

What is the minimum deposit for a layby?

Accepted Answer

The minimum deposit to secure a layby is 25% of your purchase total, plus a $5.00 non-refundable service fee (unless you're a BBfamily member, in which case you enjoy fee-free layby). For more information including fees, payment schedules and cancellations, please see layby details.

Question 2

Where is my $10 welcome reward?

Accepted Answer

Your $10 welcome reward is applied to your account within 24 hours after joining. This reward can be redeemed in any Baby Bunting store, or on our website (you need to log in first). You will only receive 1 x $10 welcome reward per member lifetime.
If your welcome reward is not visit visible within 24 hours after you have logged into your online account, please call, live chat or email us for assistance.

Question 3

How do I book, edit or cancel a car seat installation?

Accepted Answer

New Appointment
To book a car seat installation or turnaround appointment, you can select a time slot online or in person by visiting the store you wish to get your seat installed at. Note, this service is not available at a Baby Bunting Junior store.

Book Installation

Existing Appointment
To edit or cancel an existing booking, simply find your email confirming your appointment and select to manage your booking from there.
If the change is within 24 hours of the appointment time, please call the store your booking is with or, contact us during opening hours.

Question 4

What payment methods do you accept?

Accepted Answer

Baby Bunting accept and offer the following payment methods:

Credit Card (Mastercard, VISA, Union Pay and American Express)
PayPal and Pay in 4
Afterpay
Pay by Bank
Apple Pay
Google Pay
ZipPAY
ZipMoney
eftpos Australia
Gift Card or eVoucher
Cash for in-store purchases

Question 5

How do I request a price beat?

Accepted Answer

You can arrange a price beat in person at your local store, or for online orders, you can request a price beat by completing a form. Terms and conditions apply.
Request Price Beat

Question 6

When does my local store open or close?

Accepted Answer

You can locate you closest Baby Bunting store and their opening hours in our store finder.
Find a Store

Question 7

Where is my order?

Accepted Answer

You can track your order progress and status using your order number and mobile below:

Track My Order

Alternatively, you can find your tracking link in your email order confirmation or, in your account order history.
If the delivery timeframe has surpassed the expected business days or the item is lost in transit, please connect with us over phone, live chat or email.

Question 8

Incorrect or missing item

Accepted Answer

If you received an incorrect item or are missing an item in your online delivery, please submit an enquiry with us so we can fix the mistake right away.

Submit Enquiry

Question 9

Invoice request

Accepted Answer

You can download a tax invoice from your account order history. Note, store transactions are currently not displayed.

Online Order History

Please email us if you checked out as a guest online or purchased an item in-store as a BBfamily member and require an invoice or receipt.

Question 10

Delivery cost and timeframe

Accepted Answer

Standard delivery cost and times vary based on your location and other circumstances.

Metro: $9.95 - delivery within 2-4 business days*

Regional: $14.95 - delivery within 3-5 business days*

Remote: $24.95 - delivery within 5-10 business days*

*Indicative only - costs and delivery times exclude big and heavy items (such as cots, drawers, and nursing chairs) and products sold by marketplace sellers.

Delivery Information

Question 11

Change of Mind Returns Policy

Accepted Answer

We offer an exchange, store credit or refund within 30 days of purchase* or an exchange or store credit after 30 days of purchase*. For members of BBfamily, it's extended to 60 days.

Visit our returns page to view our conditions, exclusions and your return options.

Returns Policy

*Provided you meet the conditions of our change of mind returns policy.

Question 12

Faulty & Warranty Claims

Accepted Answer

Purchased the item online?

With your order number and email address, please select the item and suspected reason fault in our online return portal

Our team will review your item and email you next steps

Online Faulty Return

Purchased in-store or received in a gift registry?

If you purchased in-store or, received the item in a gift registry and prefer to return online, please submit a return request form

Our team will review your item and email you next steps

Submit Return Request

Question 13

How do I use my Baby Bunting gift card online?

Accepted Answer

You can use your store or digital gift card for full or partial payment during checkout*. Just follow these simple steps:

Go to Step 3: Payment during the checkout process.
Click + Redeem a Gift Card at the top of the Payment Options section.
Enter your Gift Card number (you’ll find this on the back of the card or in your email if sent a Digital Gift Card).
Click Apply.
If you're not using the full amount, you can also check your remaining balance while you're there.

*Note: Gift Cards can’t be used on items sold by marketplace sellers. If your cart includes both marketplace and Baby Bunting items, please place separate orders to be able to redeem your gift card.

Question 14

How do I use a TCN (The Card Network) gift card?

Accepted Answer

Online:
1. To swap your card to use on the Baby Bunting website, please visit the TCN website and follow the prompts.
2. If you have any issues converting the card, please call the TCN team 1300 375 346

In-store:
1. Simply present your gift card at the front counter
2. Swipe at the EFTPOS terminal and select 'Savings'
3. Enter the four-digit pin on the back of the card and you're done

Question 15

How do I check my balance?

Accepted Answer

If you're not using the full amount, you can check your remaining balance in the payment step of our online checkout.

Question 16

Call us

Accepted Answer

1300 422 292

Available: Monday - Friday, 9 am to 5 pm AEDT

Question 17

Live Chat

Accepted Answer

Tap the chat icon on the right of your screen to start your message.

Our team are available: Monday to Saturday | 9 am to 5 pm AEDT

Question 18

Email

Accepted Answer

Select a topic to get started and submit your enquiry in the form below.

Contact & FAQ

How can we help?

Common Questions

Let's Connect

Live Chat

Give Feedback

Contact & FAQ

How can we help?

Common Questions

What is the minimum deposit for a layby?

How do I contact a Marketplace seller?

How do I log into my account?

Where is my $10 welcome reward?

How do I book, edit or cancel a car seat installation?

What payment methods do you accept?

When does my local store open or close?

Let's Connect

Live Chat

Call us

Email

Give Feedback