Returns Policy

You can return your item purchased in a store or online* to any Baby Bunting store in Australia.

*Note for online purchased items:

• An item sold and shipped by a marketplace seller cannot be returned to our stores. Please see Marketplace Return.

• For online orders placed as a guest (not a member of BBfamily):
  
  - If you have a copy of your original order confirmation or tax invoice, our store team can assist you with an exchange in-store.
  - If you qualify and prefer a refund, the store can accept your return and coordinate with our Online Customer Care team to process the refund to the original payment method used for the purchase.

Purchased the item online?

• Receive an instant Australia Post label for eligible items.
• A $14.95 postage fee will be deducted from your refund or digital gift card where applicable.
• Faulty or quality issues are reviewed before providing next steps. In some cases, we may ask for more information to assist with a resolution.
• If the item is too big and heavy to send via Australia Post, the request will drop into review, and we will email you a return address to book your own courier.
  

Purchased in-store?

• If you purchased in-store and are returning online, please submit a return request form for a digital gift card (refunds are only available in-store).
• Where applicable, we will email you back an Australia Post link with an upfront $14.95 return postage fee.
• Faulty or quality issues are reviewed before providing next steps. In some cases, we may ask for more information to assist with a resolution.
• If the item is too big and heavy to send via Australia Post, we will provide you with a return address to book your own courier.
  

Marketplace Orders, Returns & Support If you need help with a marketplace order, log in to your Baby Bunting account, go to Order History, select your order and click Contact Seller. You can raise a request for:

• Cancel my order
• Item(s) not received
• Where is my order?

Once submitted, an incident ticket will be created and the marketplace seller will be notified. You can then communicate directly with the seller to resolve your enquiry. 

Faulty Items & Returns If you have received a faulty marketplace product, or your item requires a return, your return request must be lodged online through Baby Bunting's return portal. 

Once submitted, your request will be sent directly to the marketplace seller and Baby Bunting Customer Care will be notified. Further instructions will be provided. 

Start an Online Return Request:
Refundid | Your Refund, Instantly Important Information

• Marketplace items cannot be returned in-store or sent directly to Baby Bunting Head Office.
• Baby Bunting store credits cannot be applied to marketplace orders.
• Refunds will only be issued to the original payment method used for purchase.
• Order enquiries, cancellations and delivery issues should be submitted via the Contact Seller option in your account.
• Returns and faulty item requests must be lodged through Baby Bunting's online return portal.
• Change of mind returns are assessed in accordance with the individual marketplace seller's return policy and may not be accepted by all sellers.

If you purchased from a registry:

Choose from one of the above return options - store, online, or marketplace and follow the instructions.

If you received a gift from a registry:

With a gift receipt or proof of purchase from your registry thank-you list, you can:

• Return in-store for an exchange or store credit, or
• Submit a return request for a digital gift card (a $14.95 return postage fee will apply unless the item is faulty)
  

Purchased the item online?

• With your order number and email address, please select the item and suspected reason fault in our online return portal
• Our team will review your item and email you next steps
  

Purchased in-store or received in a gift registry?

• If you purchased in-store or, received the item in a gift registry and prefer to return online, please submit a return request form

• Our team will review your item and email you next steps
  

If you received an incorrect item or are missing an item in your online delivery, please submit an enquiry with us so we can fix the mistake right away.

If you have purchased an item that has been recalled by the ACCC or is listed as a notice in our product recalls, you can return it:

1. Directly to the supplier. The instructions for return and contact details are listed on each recall notice.
2. To any Baby Bunting store in Australia or,
3. By viewing our online return option and choosing 'Product Recall' as the reason for your return in our portal or form. 

Purchased from Baby Bunting through Uber Eats and need a return or exchange?

• Take your item to the same Baby Bunting store that fulfilled your order. You can find the fulfilling store on your Uber Eats receipt.
• Bring your Uber Eats proof of purchase, such as your order details in the app, confirmation email or receipt.
• Our team will assess your item in line with Baby Bunting’s Uber Eats Returns Policy. Faulty products may require further assessment.
• Approved refunds are processed by Uber Eats back to your original payment method. Cash, card and store-credit refunds cannot be provided in store.

If you’re unable to attend the store that fulfilled your order, please contact our Customer Care team for assistance. Note Baby Bunting Family benefits, points and rewards do not apply to Uber Eats orders.

For missing items, orders not received, delivery issues or other app-based order concerns, please contact Uber Eats support through the app.