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Contactless click & collect

Our existing free Click & Collect service is still available for online orders and can be collected from our stores. For customers who prefer not to enter our store, we’re now offering a free contactless Click & Collect service.

Once you place your order online, you’ll receive an email or SMS notification when your order is ready to collect.

Click & collect orders are generally ready to pickup in under three hours. Orders placed within three hours of closing time may be ready next business day.

Follow these easy steps for our Contactless Click & Collect

1. Once notified that your order is ready to collect, head to the store location and drive to the rear of the store where our loading area is situated.

2. Park in a safe spot and have the following information ready:

a. Your online order number (this is on your confirmation email)

b. The name of the person who has placed the order

c. Your driver’s license (We will need to sight this to confirm identification).

3. Call the store on the number provided in the confirmation email and advise the team member you are at the store waiting for your Click & Collect order.

4. A member of our team will bring your order to your car. Please have your driver’s license ready for our team member to confirm your identification.

5. We ask that you open and close the boot of your car for our team members to load your items.

6. You won’t be required to sign our collection docket.

Contactless phone & collect

If you prefer not to come into our stores, you can conveniently browse our website from home. Call ahead to your local store where one of our team members will happily prepare your order ready for Contactless collection.

We can take payment over the phone once we have validated your identity. A member of the team will call you on a valid mobile number to take payment.

Once payment is confirmed, you’ll be provided with an order number and you can now head to the store to collect your order.

 

Follow these easy steps for our Contactless Phone & Collect

1. Once your order is confirmed and is ready to collect, head to the store and drive to the rear where our loading area is situated.

2. Park in a safe spot and have the following information ready:

a. Your order number (this will be found on your emailed receipt)

b. The name of the person who has placed the order

c. Your driver’s license (We will need to sight this to confirm identification)

3. Call the store on the number provided with the emailed receipt and advise the team member you are at the store waiting to collect your order.

4. A member of our team will bring your order to your car. Please have your driver’s license ready for our team member to confirm your identification.

5. We ask that you open and close the boot of your car for the team member to load your items.

6. You won’t be required to sign our collection docket.

 

Frequently Asked Questions

Q: Which Baby Bunting stores offer a Click & Collect service? A: Pick up is available from any one of our Baby Bunting stores across Australia. Availability of stock is displayed on the product and checkout pages.

Q: How much does the Click & Collect service cost? A: Pick up from any one of our Baby Bunting stores is absolutely free.

Q: How will I know that my order has been successful? A: Once we receive your Click & Collect order you will receive a confirmation email which will contain your order number and order details.

Q: How will I know when my order is available to collect? A: Once your order is ready for collection in store, you will receive a ‘Ready for Collection’ email or SMS if selected.

Q: What will I need to bring to the store to be able to collect my order? A: To collect your Click & Collect order, you will need to take your ‘Ready for Collection’ email along with photo identification (current Australian Driver's License, Australian Passport or Keypass) to your nominated store.

Q: Can I have someone collect the goods on my behalf? A: You can nominate someone to collect the order on your behalf. In order to collect the goods they will be required to bring along a copy of the ‘Ready for Collection’ email along with photo identification (current Australian Driver's License, Australian Passport or Keypass).

Q: Where inside the store will I collect the goods from? A: Each Baby Bunting store has a designated Click & Collect area. Please head into your nominated store and speak with one of our team members who will be able to assist you with your order.

Q: What are the trading hours for the store? A: All store trading hours can be found on our website on the Store Locator.

Q: What if I need to make an enquiry about my order? A: Please contact us. Your order number which is located on your order confirmation email can be used as a reference.

Q: What if I change my mind? A: Please contact us and one of our team members will be able to guide you with the next step.

Q: Is the Click & Collect service available in peak sale periods? A: In peak trading periods, Click & Collect pick up times may be delayed as a result of high order volumes.  Notification that your order is ready to collect will be provided as soon as possible, but please allow up to three days during peak sale periods.

Q: Is Click & Collect available on Boxing Day or during stocktake sales? A: During major sales events (such as Boxing Day or stocktake sales) Click & Collect may be temporarily unavailable.






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