Contactless click & collect

Click and collect orders will be ready for collection within 3 hours (for orders received by 1:30pm).

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Our existing free Click & Collect service is still available for online orders and can be collected from our stores. For customers who prefer not to enter our store, we’re now offering a free contactless Click & Collect service.

Once you place your order online, you’ll receive an email or SMS notification when your order is ready to collect.

Follow these easy steps for our Contactless Click & Collect

1. Once notified that your order is ready to collect, head to the store location and drive to the rear of the store where our loading area is situated.

2. Park in a safe spot and have the following information ready:

a. Your online order number (this is on your confirmation email)

b. The name of the person who has placed the order

c. Your driver’s license (We will need to sight this to confirm identification).

3. Call the store on the number provided in the confirmation email and advise the team member you are at the store waiting for your Click & Collect order.

4. A member of our team will bring your order to your car. Please have your driver’s license ready for our team member to confirm your identification.

5. We ask that you open and close the boot of your car for our team members to load your items.

6. You won’t be required to sign our collection docket.

Contactless phone & collect

If you prefer not to come into our stores, you can conveniently browse our website from home. Call ahead to your local store where one of our team members will happily prepare your order ready for Contactless collection.

We can take payment over the phone once we have validated your identity. A member of the team will call you on a valid mobile number to take payment.

Once payment is confirmed, you’ll be provided with an order number and you can now head to the store to collect your order.

 

Follow these easy steps for our Contactless Phone & Collect

1. Once your order is confirmed and is ready to collect, head to the store and drive to the rear where our loading area is situated.

2. Park in a safe spot and have the following information ready:

a. Your order number (this will be found on your emailed receipt)

b. The name of the person who has placed the order

c. Your driver’s license (We will need to sight this to confirm identification)

3. Call the store on the number provided with the emailed receipt and advise the team member you are at the store waiting to collect your order.

4. A member of our team will bring your order to your car. Please have your driver’s license ready for our team member to confirm your identification.

5. We ask that you open and close the boot of your car for the team member to load your items.

6. You won’t be required to sign our collection docket.