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Frequently Asked Questions

Q: Which Baby Bunting stores offer a Click & Collect service? A: Pick up is available from any one of our Baby Bunting stores across Australia. Availability of stock is displayed on the product and checkout pages.

Q: How much does the Click & Collect service cost? A: Pick up from any one of our Baby Bunting stores is absolutely free.

Q: How will I know that my order has been successful? A: Once we receive your Click & Collect order you will receive a confirmation email which will contain your order number and order details.

Q: How will I know when my order is available to collect? A: Once your order is ready for collection in store, you will receive a ‘Ready for Collection’ email or SMS if selected.

Q: What will I need to bring to the store to be able to collect my order? A: To collect your Click & Collect order, you will need to take your ‘Ready for Collection’ email along with photo identification (current Australian Driver's License, Australian Passport or Keypass) to your nominated store.

Q: Can I have someone collect the goods on my behalf? A: You can nominate someone to collect the order on your behalf. In order to collect the goods they will be required to bring along a copy of the ‘Ready for Collection’ email along with photo identification (current Australian Driver's License, Australian Passport or Keypass).

Q: Where inside the store will I collect the goods from? A: Each Baby Bunting store has a designated Click & Collect area. Please head into your nominated store and speak with one of our team members who will be able to assist you with your order.

Q: What are the trading hours for the store? A: All store trading hours can be found on our website on the Store Locator.

Q: What if I need to make an enquiry about my order? A: Please contact us. Your order number which is located on your order confirmation email can be used as a reference.

Q: What if I change my mind? A: Please contact us and one of our team members will be able to guide you with the next step.

Q: Is the Click & Collect service available in peak sale periods? A: In peak trading periods, Click & Collect pick up times may be delayed as a result of high order volumes.  Notification that your order is ready to collect will be provided as soon as possible, but please allow up to three days during peak sale periods.

Q: Is Click & Collect available on Boxing Day or during stocktake sales? A: During major sales events (such as Boxing Day or stocktake sales) Click & Collect may be temporarily unavailable.